SHEJITOYS Policies
Return & Refund Policy
Eligibility, hygiene restrictions, return shipping, cancellations, and refund handling for SHEJITOYS orders.
Return window and eligibility
Contact support within 30 days after delivery. Items must be unused, unopened, in original packaging, and include the order number or other proof of purchase.
Hygiene restrictions
For health and hygiene reasons, intimate products that have been opened, unsealed, worn, washed, tested, or used cannot be returned for change of mind. This does not limit rights for damaged, defective, or incorrect goods that cannot legally be excluded.
Damaged, defective, or incorrect items
Contact support with your order number, a description, and clear photos or video. If the issue is confirmed, we will provide the appropriate replacement or refund instructions. When a return is required for a confirmed issue, SHEJITOYS will cover reasonable return shipping.
Requesting a return
Email support@shejitoys.com before sending anything back. We will review eligibility and provide the authorized return address and instructions. Packages sent without authorization may not be accepted.
Return shipping and original charges
For change-of-mind and other non-quality returns, the customer pays return shipping. Use a trackable service and keep the receipt. Original shipping charges are not refundable unless required by law or the return results from a confirmed SHEJITOYS error or product issue.
Cancellations
Contact support as soon as possible. We may be able to cancel an order before processing or dispatch, but cancellation is not guaranteed after fulfillment begins. Dispatched orders follow this return policy.
Refunds
After an authorized return is received and inspected, approved refunds are issued to the original payment method. Financial-institution processing times vary. We will contact you if the return cannot be approved.
